Learner Advisor - Maternity Cover

       Learner Support Advisor - Maternity Cover - Selby

£16,000-£18,000 Per Annum pro rata -  22.5 hours per week

The Skills Network have an exciting opportunity available for a Learner Support Advisor to join their Selby based team.

If you are looking for a role that has the opportunity for you to gain job satisfaction then look no further.

The role:

We are looking for a Learner Support Advisor to be responsible for providing a proactive, professional and timely service to learners and employers and to support the delivery of high quality learning programmes on behalf of our Business Partners.

The successful candidate will be involved in the following duties:

  • To follow structured guidelines and processes designed to support the learning journey
  • To contact learners as and when required, e.g. pre, on and post work due dates, course completion, course achievement, etc.
  • To professionally handle inbound and outbound telephone, postal and electronic enquiries from learners and employers
  • To maintain up to date and accurate contact records for all learners
  • To manage own ‘learner bank’ including data retrieval, diary management, support of learners and successful completion of the learning journey
  • To work closely with Tutors and other Tutor Services Co-ordinator to ensure allocation, capacity and deadlines are met and ensuring correct guided learning hours are maintained by tutors.
  • To complete regular learner surveys with allocated learners at the point of completion.
  • To assist the Employer Engagement Team in engaging with new employers to provide eligible learner leads/inductions as and when required

The ideal candidate will:

  • Excellent communication, listening & problem solving skills
  • Excellent telephone manner
  • Well organised and able to demonstrate a high level of accuracy.
  • Proven numerical and written skills
  • Able to use all MS Office programs particularly Word, Excel, Outlook and Power point and be familiar with other bespoke databases
  • This position will suit anyone who has experience in working in a call centre enviroment. 

This role is commutable from Leeds, York, Goole, Castleford, Pontefract and Doncaster.