Temporary Learner Services Advisor

Temporary Learner Support Advisor


37.5 hours per week

Up to £16,000 per annum

We are currently recruiting for temporary Customer Support Advisors to work in our busy Learner Support team.

This critical Learner support role will provide a proactive, professional and timely service to learners and employers and will support the delivery of high quality learning programmes on behalf of our Business Partners.

The Role:

To follow structured guidelines and processes designed to support the learning journey

To contact learners as and when required, eg pre, on and post work due dates, course completion, course achievement, etc

To professionally handle inbound and outbound telephone, postal and electronic enquiries from learners and employers

To maintain up to date and accurate contact records for all learners

To manage own ‘learner bank’ including data retrieval, diary management, support of learners and successful completion of the learning journey

To work closely with Tutors and other Learner Support Co-ordinators to ensure allocation, capacity and deadlines are met and ensuring correct guided learning hours are maintained by tutors.

To complete regular learner surveys with allocated learners at the point of completion.

To assist the Employer Engagement Team in engaging with new employers to provide eligible learner leads/inductions as and when required

To undertake other duties and responsibilities as directed by line management from time to time.

The Candidate:

Excellent communication, listening & problem-solving skills

Excellent telephone manner

Well organised and able to demonstrate a high level of accuracy.

Proven numerical and written skills

      Able to use all MS Office programs particularly Word, Excel, Outlook and PowerPoint and be familiar with other bespoke databases

An eye for detail and a methodical manner

Willingness to adapt and respond to the changing and varied needs of the business


      Excellent CPD opportunities

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